Free Mail/DNS Accounts
The Roller Network provides a free service level in order to allow prospective customers to test drive our service before upgrading to a paid account. Although the free accounts include services that are suitable for production use, we reserve the right to restrict, limit, reconfigure, discontinue, or disable any free account in order to ensure a certain quality of service level for our paying customers. At no time is usage attributed to a free account allowed to interfere with normal operation of our services. Free accounts may be subject to stricter scrutiny and interpretations of our service policies in order to ensure that we can continue to provide these type of accounts by discouraging abuse.
The following services are available on free accounts: Secondary MX (with basic filters), SMTP Redirection (with basic filters), and Secondary DNS. All other services require a paid account upgrade.
The Roller Network offers free of charge, fully functional, Basic accounts to anyone who wants to test drive our service. Although we do not use hard limits with our paying customers, free accounts are subject to usage limits that are enforced and may change without notice. When a free account exceeds its alloted usage, the mail domains will be automatically suspended until the next cycle or until an upgrade is purchased.
The current restrictions for free accounts are:
- Messages: 200 relays per cycle
- Data: 10MB per cycle
A cycle is currently defined as the previous 7 calendar days of mail traffic with a 48-hour resting period after any of the limits are exceeded. During this rest period, mail domains are deactivated and will refuse new messages. After the rest preiod has expired, the mail domains are reactivated. However, if after a 48-hour rest the 7 day total still exceeds the limits, another 48-hour rest will be applied.
Our free services should not be used when hard limits are not desirable. These conditions do not apply to paid accounts.
We regret that we are not able to offer ongoing technical support for free accounts. If you require assistance please refer to the online documentation. In order to provide the higest level of service possible we must focus on our paying customers.
As of December 9, 2007, free accounts are subject to strict "reject" (SMTP 5xx return code) limits. To read the related announcements, see: November News, Free Account Limits, Increased Outbound Data and An Open Letter on Free Account Limits.
We were forced to abandon our donation supported roots due to the simple fact that too few account holders donated and it was not sustainable for the long run.
Why are free accounts limited?
We get this question a lot, surprisingly. The simple truth is that providing this service is not free. We pay for the datacenter, equipment, power and bandwidth to run this service in an advertising-free environment. In order to continue offering free accounts we must limit the resources they can consume and focus on our paying customers.