This weekend we’re going to be building a new server for the internal system that runs Asterisk for our office and the Request Tracker ticketing system that handles email for role accounts (like support and billing). Although the current server is still faithfully running with its original Athlon with 786MB of RAM, it’s starting to show its age (RT runs exceptionally slow) and the time has come to give it a forklift upgrade. As such, messages set to support, billing, and sales will be monitored manually (we’re using Mail Mirror on our domain) but they won’t get the usual auto response until after the new server is back online. Our office will also be unavailable by phone during the upgrade, although we rarely receive any calls on the weekends.
The new server we’re building for this upgrade will be an Intel Xeon X3430 with 8GB of DDR3 RAM on a Supermicro X8SIL-F motherboard in a 4U case instead of a 1U since we need to install multiple cards for Asterisk and the drive array controller.
UPDATE: We’ve finished restoring all of the major services and we’re working on the rest of the clean up.