Roller Network now accepts Discover cards and other cards that are part of the Discover Network (Diners Club, JCB) in addition to Visa, MasterCard, and American Express.
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Author: Roller Network
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Credit Card Processor Trouble (RESOLVED)
Our credit card processor is having some unexplained trouble; we are seeing a “500 internal server error” from their gateway since we were made aware of it around 10:00 UTC-7 this morning. At this time we do not have any explanation or acknowledgement from them as to the nature of the problem.
We are working to resolve this issue as quickly as possible including the possibility of changing processors.
UPDATE (April 9 @ 08:49): Our credit card processor gateway is returning “500 internal server error” without any explanation. We are now working to change processors since tech support from our current merchant account provider has been unresponsive.
UPDATE (April 9 @ 10:35): We have set up a new merchant account with Wells Fargo which should be active tomorrow afternoon, April 10.
UPDATE (April 9 @ 10:35): We have placed service holds on billing for all current Roller Network accounts.
UPDATE (April 9 @ 16:07): We are still seeing “500 internal server error”. We are working under the assumption that the current gateway won’t be fixed before the one we’re switching to is ready.
UPDATE (April 10 @ 08:37): The error is still being returned; we are temporarily allowing PayPal payments without a PayPal account as an alternative. We are in the process of switching to a new card processor this afternoon at the earliest.
UPDATE (April 11): Our current merchant account provider has responded requesting further details; unfortunately there is still no solution to the “500 internal server error” responses. Some requests are being accepted successfully, however we are still seeing “500 internal server error” intermittently across all card types.
UPDATE (April 13 @ 11:00): We are now waiting for our new merchant account to finish activation.
UPDATE (April 13 @ 11:53): We are now configuring and testing the new gateway.
RESOLUTION: We have changed to a new credit card processing gateway as of April 13 @ 13:00UTC-7. Contact technical support if you experience any ongoing errors with payments. Additionally, we can now accept Discover cards.
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Annual UPS Inspection
Eaton will be on site on Friday, March 2 (weather permitting) Thursday, March 8 at 10:30 local time to perform the annual inspection on our UPS and battery system. No potentially intrusive actions will be taken. If any corrective maintenance is deemed necessary during the inspection, it will be deferred until an appropriate time.
UPDATE: The annual inspection has been deferred a week.
UPDATE 2 (March 8): Eaton is currently on site performing the annual maintenance and inspection.
UPDATE 3: This year’s annual preventative maintenance has been successfully completed.
We’ve added two new preferences to the account control center that will be part of a significant change to Mail/DNS services in the near future. They’re under a new section called “Usage Allowance Handling” under the Account Preferences section. As the name implies, they are selectable actions on how to handle usage allowances. Since the beginning, Roller Network has handled account service levels under an honor system. Each service level has a data handling and storage allowance, but we left enforcement up to the account holder to purchase the appropriate service level to match their requirements. However, we are noticing a sharp increase of accounts only purchasing a Personal level service while consistently exceeding its allowances. We’re not sure why the sudden increase, but we only started noticing because some of them have bordered on abusive overuse enough to draw our attention.
Our intent for now is to put a system in place that will only send alerts when usage levels are approaching or exceed the allowances. Also, we will not be removing the “free days” flex option. Accounts will still be allowed to occasionally exceed their usage levels for busy days during the month. We understand that everyone has unexpected or unplanned busy days or over-peak usage. As of this writing we are planning on allowing up to three or four free usage days per month.
We realize this will be unpopular for some customers and cause concerns for others. Based on usage data we do not foresee the vast majority of our customers being affected. The bad news is that yes, some accounts may ultimately be subject to additional use charges, and we will probably lose some of those customers as a result. We also understand that some current customers may have even put off upgrading to keep an old price point under our service guarantee; depending on how old the account is, it may cost less to simply add additional usage instead of upgrading the account.
As we work through this process we only ask one thing: don’t panic. Roller Network will continue to work with our customers and take your concerns into account in order to find the best possible solution, just as we have in the past. Nothing here is set in stone. Please feel free to voice your concerns and we will post answers to common questions as well.
We’ve released a new alerting feature for Secondary DNS. The advanced option Email Alert on Disable will send a message to the alert email address configured for your account if a zone is automatically disabled due to a fatal error condition or the SOA EXPIRE is reached (stale zone).
Secondary DNS domains can become disabled under certain fatal error conditions (all of which are described in the help documentation). This new alerting feature defaults to off and can be enabled in the account control center on a per-zone basis.