Roller NetworkOur business office will be closed from December 24th through December 26th for Christmas. Our next business day will be December 27th. We’ll still be around in some form since the internet never sleeps, but mostly just to check in on things while we spend time with family and friends. The operations hotline will still be available as normal through the holidays.
We’ve enabled the “archive” plugin for our installation of Roundcube webmail. To configure it go to Settings -> Preferences -> Special Folders and set the “Archive” folder. Once set, a new archive button will be available for selected messages.
We’ve upgraded our Roundcube webmail option to its latest stable version: 0.8.4. Please reload or clear your browser cache if you encounter any issues as the default theme has changed.
All online management for dedicated servers have been migrated to the “Colocation Services” section of the account control center. There aren’t any functional changes, only the category change.
The original announcement for this change can be found at: No New Dedicated Servers
Due to widespread outages on the East cost due to hurricane Sandy many mail servers hosted there are down for a wide range of reasons, most without any ETA for restoration. We’ve temporarily increased the maximum queue lifetime for our outbound mail service (SMTP AUTH) queue to 10 days instead of our default of 3 days. This means we’ll keep trying for up to 10 days to deliver SMTP AUTH submitted and smarthosted mail to destinations that are currently unavailable but are expected to eventually recover.
Our incoming mail service (Secondary MX, SMTP Redirection, etc.) offers a queue lifetime of three weeks; we will not be adjusting this value. Customers utilizing our incoming mail services in conjunction with impacted east coast destinations are advised to take advantage of our Mail Mirror feature if they wish to configure emergency mail boxes. Log in to the account control center and see the Mail Mirror section for more information.