Category: Announcements

The time for us to move our facility has come. We originally planned to move the last week of August in order to open in October, but if you’re been following our story with Verizon you already know why that didn’t work out. The Verizon circuit was to be used to allow a minimal disruption outage by tunneling both sites. However, they are still not following through, and we can’t wait forever.

As such, we will be performing a hot-cut of our Sprint service on Friday, October 16, 2009 at 14:00 US/Pacific time (UTC-8). All traffic will be rerouted over our lower capacity SAVVIS circuit beginning at 13:30 UTC-8. We will begin announcing our address space via Sprint at the new location once at least 50% of the equipment has been moved and stabilized. We have timed the hot-cut to correspond with the beginning of the weekend where our average utilization falls within what the SAVVIS circuit can handle, although the slowdown may still be noticeable. Unfortunately this unavoidable due to the Verizon trouble.

THERE WILL NOT BE A COMPLETE OUTAGE. Groups of equipment are staged so that their backup/secondary remains online while the primary is moved. Once the primary is moved the secondary will follow. You may notice some brief hiccups as traffic is rerouted between locations, but you should not expect any substantial outages. Non-critical services (such as our company website and the account control center) do not have redundant counterparts and will be offline for 15 to 30 minutes while the servers are moved. Critical services (mail services, hosted mail, DNS services) will not be interrupted.

Because the move will affect our network in a substantial way we have moved our status page to an offsite location served by third-party DNS. You can follow the move progress online at:

www.rollernetstatus.com

This new status page will be permanently replacing the old status page at status.rollernet.us. If you have bookmarked the old status page, please update your bookmarks.

Our goal is to ensure that the move is as painless and transparent as possible. If you have any questions or concerns please feel free to contact us. Further updates will be posted on the newspipe (www.rollernet.us/wordpress) and status page (rollernetstatus.com) as we progress.

Our phone lines are scheduled to be moved to our new office the afternoon of September 29. However, the Verizon circuit has still not been re-provisioned correctly and we don’t have any IP service. Because of this we can’t move our VOIP concentrator to the new office and we will be unable to take calls to our main number (775-284-0383) until further notice.

We will set up a temporary system with some old hardware to answer the lines and take voice messages as a workaround.

UPDATE 10-20-2009: Phone services have been restored.

We’re currently in the build out phase for our new facility. Eventually this means physically moving and reassembling the service in a new location. In order to ensure the transition is as smooth as possible, we are freezing all development on new features, requests, and changes to the service. Not only are all of our staff involved in the physical aspect of the build out, but we feel that it’s of critical importance that our services be kept in a known stable state during this time to ensure the quality of service you’ve come to expect from us. The task of server room and network assembly is one that must be done by our own staff to ensure it meets our specifications without delays. Moving an operation like ours without interrupting services is a monumental undertaking – one made easier by ensuring that the system is kept in a stable state.

We apologize if this causes any inconveniences. This kind of move is not a common occurrence, and rest assured, we’ll be back and better than before after we’re done.