The Verizon FOC date (as previously mentioned) passed without any changes. We’ve requested an update.
[Dec. 9] The status lights on the port lit up today.
Category: IPv6
It’s been a while since our last Verizon update, but today we received word that they have given us a Firm Order Commitment (FOC) of 12/4/2009 for the corrections that needed to be made. Since that’s a Friday, it means they probably will get started next week at the earliest, not that it will be ready to put into production. We’re not entirely sure what exactly they’re delivering since someone was already out on November 13 to test and qualify a new port on the existing install.
Unfortunately this snafu has caused massive delays in being able to accept additional colocation and hosting customers due to a lack of redundancy and bandwidth. We’re trying to push the resolution forward as best we can, and we appreciate your patience.
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Outbound Mail Now IPv6 Enabled
We recently enabled IPv6 in Postfix on our outgoing mail (SMTP AUTH, smarthost) service. This means that if a destination you’re sending mail to is accessible via IPv6 it will automatically connect and deliver using IPv6. If not, it will transparently fall back to IPv4 and continue to deliver as before.
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Verizon Update: Contact!
We finally have a Verizon account manager for the first time since we last heard from our original account manager on August 3. While the IPv6 issues are not resolved, we’re trying to put a rush on the fixes we needed to be made back in August so we can at least have some basic connectivity while Verizon performs an engineering assessment with regards to IPv6. To replace the circuit would take another 3 to 6 months to get new fiber brought in, so we’re going to stick with it and see what the results of the engineering assessment are.
The fiber we have is Verizon-provided but our ILEC is AT&T which means that nobody but Verizon can use it. Back in the 90’s a company called Brooks Fiber installed a whole bunch of fiber in Reno. They were bought by MCI and MCI/UUNet eventually became Verizon Business. While we are technically in a lit building because it already had a fiber on the property, it’s a light industrial park and there was no equipment that could carry our order and a new OC-12 was installed to our telco room.
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Verizon Update: No Contact Yet
We had a promising conference call with Verizon on Tuesday and a couple emails from Verizon representatives (who deferred to our assigned account team, whoever that may be, we don’t know), but unfortunately nobody who can officially help has yet to contact us as promised and no further progress has been made as of this post.
For us this is merely a continuation of the same problem we had in August/September when our original account manager disappeared.